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Application Support Engineer

Application Support Engineer

Job Title: Application Support Engineer
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: To be negotiated
Contact Name: BGC Group Hong Kong Recruitment
Job Published: June 16, 2020 09:01

Job Description

Job Highlights

  • Open work environment and great work-life balance
  • 1+ year of experience in application support
  • Exposure on Biometrics, Fintech, Banking projects

Job Description
Our Client is a renowned IT software company that provides professional consulting, operation and information technology services. Company is focusing on talents through providing employee training and development opportunities. We are looking for professionals who are interested in and passionate about developing further their career with us.  

Responsibilities: 

  • Tier 1 support by receiving tickets from ticketing system / phone calls and conduct preliminary investigation
  • Work with internal 2nd tier support and external service partners (both local and overseas) to investigate and resolve issues with the systems and applications by diagnosing the root causes
  • Identify and document customer queries / issues
  • Provide response on the investigation and finding to the customers
  • Conduct application testing and support customer application testing on different brand and model of the mobiles

Job Specifications:

  • Diploma or Degree in Computer Engineering, Information Technology, Computer Science or similar credential.
  • 1+ year working experience in IT industry
  • Ability to identify and analyze technical issues and communicate with people in simple and easy-to-understand terms.
  • Able to work independently with minimal supervision but can escalate the issue to the supervisor in timely and appropriately manner.
  • Fluent communication, both written and spoken, in Chinese and English, in liaising with various levels of users & vendors.
  • Knowledge on web-based application using Java and mobile application in iOS and Android.
  • Knowledge on multiple applications servers (WebSphere, Jboss, Tomcat) or RDBMS (Oracle, SQL Server) is an advantage.
  • Knowledgeable in both Windows and Linux system is preferable.


**Candidates with less experience will also be considered**

Interested candidates please click "APPLY NOW" for application with updated CV.

*Personal data collected will be used for recruitment purpose only