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Net Application Support Analyst

Net Application Support Analyst

Job Title: Net Application Support Analyst
Contract Type: Permanent
Location: Hong Kong
Industry:
Contact Name: Blair Chan
Contact Email: blair@bgc-group.com
Job Published: June 18, 2019 18:21

Job Description

Our clients include leading IT firm in Hong Kong and multinational IT firm on Fortune 500 list. They are looking for talented .Net application experts in Hong Kong to take on a critical role.

Get your chance to grow and inspire with:

  • Wide range of projects experience to ensure you a WELL-ROUNDED career 
  • Transparent and team-work-oriented company culture to make you feel PLEASANT
  • 5-day work week emphasizing on WORK-LIFE BALANCE

Job Duties

  • Adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)
  • Adhere to the expected service levels complying with service metrics such as Response and Resolution times
  • Support Service Management process related activities performed by the SMO with relevant delivery data
  • Responsible for end-to-end services for the application cluster and portfolio being managed

Requirements

  • 3 – 7 years’ experience in hands-on in application maintenance using ASP.NET, C#, IIS & SQL DB
  • Experience in working in Support Environment with exposure to handle incident and problem tickets
  • Excellent understanding of the ITIL Framework
  • Ability to understand the logical flow and business requirements
  • Exposure and work experience with other web/desktop platforms and automation frameworks would be an added advantage
  • Ability to assist with writing stories / defects and help to prioritize
  • Fluent in English and Chinese